How it works
From a missed after-hours call to a booked ticket, in five steps.
The exact path a Sunday-night no-heat or a slab-leak diagnostic follows when Afterwrench is live — written for the owner-operator who wants to see where the lead lands, who writes back, and which CRM ticket shows up on the tech's calendar the next morning.
The recovery flow
Five steps. Roughly a minute. One booked ticket.
Read top-left to bottom-right. Each step links to the page that owns it — the SLA, the trade script library, the contact flow, the CRM ledger, and the recovery log.
- 101
Phone rings while the tech is on a job
Your after-hours line rings — a Sunday-night no-heat call, a slab-leak diagnostic, a Saturday 11 PM drain backup — but no human is on duty and the lead is about to cool off.
See the 60-second SLA → - 202
AI picks up inside 60 seconds
The AI runs your trade intake: HVAC no-cool, slab-leak diagnostics, drain stoppage, water-heater replacement. Diagnosis-ready information captured before the lead dials back out.
Read the trade script library → - 303
Two-way SMS confirms the homeowner
The homeowner gets a written confirmation — appointment time, tech name, the trip fee, a single reply-to line. A real conversation, not a one-way blast. Reconnect if they drop.
See the contact form flow → - 404
Ticket lands in the dispatch board
Symptom, address, access notes, priority flag — and a real appointment, not a contact record — pushed into ServiceTitan, Housecall Pro, or Jobber in roughly fifteen minutes of setup.
See the 15-minute CRM setup → - 505
Recovery log captures the booked-job dollar value
Every recovered lead carries a pickup timestamp and an estimated dollar value. The first monthly ROI call reads this number out of your own shop's recovery log.
Open the recovery log →
Walk it live, on your trade
Want to see this flow run on your last missed call — not a sandbox?
We'll spin up the live AI on your last missed call — the symptom, the ticket size, the on-call calendar — and walk through what lands where on a discovery call. No slides, no deck, no scraped mailing list.