FAQ
The five questions HVAC and plumbing owners ask before signing.
Setup cost, ServiceTitan / Housecall Pro / Jobber integration, after-hours coverage, the payback window, and the lock-in. Short answers in plain language — the same ones we give on the discovery call, written down so you can read them on your own time.
There is a flat setup fee that covers wiring the AI into your calendar, training the intake scripts on your service area and trade vocabulary, and a 14-day parallel run against your existing answering flow so you can read the recovered leads side by side. After setup, the pricing is a monthly retainer sized to your shop and your recovered-lead volume — no hidden line items, no per-call surcharges buried in the fine print. See the three tiers →
ServiceTitan, Housecall Pro, and Jobber connect on day one — those are the three we ship with, not a future roadmap item. A booked job shows up in the tech's existing dispatch board as a real appointment, not a note you have to copy over. Your office manager stops reconciling a spreadsheet at the end of the week because the AI hands the job straight to the calendar that already drives the trucks. Book a 20-min integration call →
The AI picks up in under 60 seconds — that is a written SLA on every contract, not an aspiration. It runs the after-hours intake for your trade, holds the first available diagnostic window in the on-call tech’s calendar, and texts the customer a confirmation before the lead cools off. If the caller asks for a human, asks a question outside the script, or describes an emergency the AI is not cleared to handle, it escalates straight to your on-call line with the transcript forwarded. Read the SLA →
A single recovered emergency HVAC service call — roughly $1,500, or a slab-leak diagnostic in the $3,000 range — typically covers the monthly retainer on its own. After the first full month live, you sit down for a 20-minute ROI call and read the actual numbers: missed calls captured, jobs booked, dollar value of the recovered tickets. You see the line on the P&L before you decide whether month two is worth running. See the payback math →
Month-to-month after setup — there is no 12-month lock-in. The performance-bonus structure is what keeps the standards high: we get paid when the AI recovers tickets, and if the month underperforms, we make it right before you ever think about cancelling. The setup fee covers the build; the ongoing relationship is one you renew because the numbers say to, not because a clause says you have to. Book a 20-min call →
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